Sr. Director SW Product (2020–2024) → Director Portfolio Strategy, Growth & Marketing (2015–2020)
→Led three teams across a 9-year tenure: SW Product Management, Product Growth & Marketing, and Developer Experience — spanning B2B, B2C, and partner ecosystem functions
→Spearheaded next-gen customer journey strategy as a top corporate OKR — redesigned end-to-end purchase-to-onboarding experience via data transformation across sales ops and cloud systems, reducing cycle time by 50% for both B2B and B2C customers
→Productized the Developer Experience team into a services-based SaaS product — monetized technical integrations globally and scaled utility & DERMs partnerships from 1 to 15+ with multi-million dollar billings
→Led consumer engagement marketing driving 2–3X EV sales growth with full P&L ownership; B2B lead generation achieved 14% lead gen rate — highest performing acquisition channel; improved web traffic 10% YOY
→Launched Charging-as-a-Service SaaS globally (industry first); grew residential EV market 30%; scale partners from 0 to 6; hired and built all three teams from ground up
SITUATION
ChargePoint needed to grow both consumer and B2B customer bases simultaneously while building out a partner ecosystem that didn't yet exist. The consumer product was new and needed market awareness. B2B customers faced a slow, fragmented purchase-to-onboarding experience. The developer platform was a cost center with no monetization strategy. Over 9 years, Deepti took on progressively broader charters — from managing growth and marketing to owning SW product and the full developer ecosystem.
APPROACH
Led three teams — Growth & Marketing, SW Product Management, and Developer Experience — each with distinct charters but aligned to the same corporate OKRs. Made the customer journey the organizing principle: mapped the full B2B and B2C purchase cycle, identified the data gaps across sales ops and cloud systems, and drove cross-functional alignment to close them. Took the Developer Experience team from a support function to a productized, monetizable SaaS offering.
TECHNICAL WORK
Executed data transformation across multiple operational systems to create a unified B2B onboarding experience, reducing cycle time by 50%. Productized Developer Experience into a services-based SaaS product — launched globally with a new pricing and GTM strategy that unlocked utility and DERMs partnerships at scale. Built driver LTV dashboards, launched mobile app engagement programs, and ran integrated marketing campaigns across paid search, display, SEO, and social.
LESSONS LEARNED
"Nine years at one company is not tenure — it is compounding. Every layer you add makes the next problem more interesting, if you keep choosing harder problems."