Sr. Director, Head of Product & UX — Energy Software
→Led multi-million dollar IoT residential software portfolio: B2B cloud platform, consumer mobile app, and B2B installer app
→Launched SaaS developer platform in record time enabling IoT device management for installers, auto OEMs, and utilities
→Integrated Generative AI troubleshooting into installer app; built product team from scratch and established OKR framework
SITUATION
Inherited a fragmented IoT software portfolio without a unified product strategy. The team lacked an OKR framework, the developer platform was nascent, and there was no clear path to enabling the utility partnerships the business needed to grow.
APPROACH
First 60 days: mapped the portfolio, identified overlapping products, and aligned C-suite on a cohesive platform narrative. Prioritized the SaaS developer platform as the unlock for the utility ecosystem play. Hired strategically — designers and engineers who could operate with autonomy.
TECHNICAL WORK
Launched developer platform with IoT digital twin architecture supporting installers, auto OEMs, and utilities. Integrated Gen AI for installer troubleshooting workflows. Used Figma, Miro, and Jira to significantly compress design-to-delivery cycles.
LESSONS LEARNED
"At large companies, the product work is 30% of the job. The other 70% is organizational alignment — making sure the right people believe in the same future."